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Photo of a mic to illustrate LinkedIn Live for Tour Professionals
Copywriting, Insights, Visibility

Tour Pro Talks needs you!

On my weekly LinkedIn Live broadcast this week, I’ll be speaking to Daniela Robinson about how learning German can be a key factor in offering German guests a 5-star experience. I’m looking forward to this for two reasons. Firstly, I’ve been following Daniela on LinkedIn for some time, and I know she’s got heaps of fascinating things to say on the subject. Secondly, this is the tenth instalment in my Tour Pro Talks series. And that’s cause for a little celebration, don’t you think? If you work in tourism and/or you’ve got something to say that might interest your colleagues, then read on – I need your help! Then and now People often congratulate me on having the idea for Tour Pro Talks, but I can’t take the credit. It was the brain-child of my amazing business mentor, Rachael Roberts. When Rachael first suggested it, my first thought was, quite frankly, ‘Eek!’ The thought of hosting a live video interview was terrifying (How on earth would I find interviewees? Who would watch? How would I handle the tech?) but I decided to go for it. And I’m so glad I did. The first episode went amazingly well. I was blessed with a fantastic interviewee (trekking guide, Birman Tamang). We had a supportive audience and both felt completely buoyed by the positivity we were met with. The broadcast was amazing, and I felt very comfortable during it even though hundreds of people were watching us. The comments and questions showed that there was so much interest in hearing from guides, and wow, I felt so much love from the audience. Birman Tamang

Insights, Visibility

What’s stopping you from finding your video voice?

Ah, video. It’s so shareable, so engaging, such a vital part of your tourism marketing strategy… And it can also seem like such a bloomin’ faff, can’t it? All that hassle of: And all that before you’ve even tackled the knotty problem of what on earth you’re going to say! The thing is, if you’re a tourism professional you really need to be making video a key part of your marketing strategy. Bet you know that deep down, don’t you? The power of video marketing in tourism 1. You can tell great stories We all know that storytelling is an important part of creating that connection with potential customers. And video is an amazing way of doing this. Imagine the possibilities! With a short video, you can: 2. You can build know, like, trust Don’t underestimate the huge leap of faith people make when pressing that ‘Book Now’ button. They’ve never met you before, and now you’re expecting them to hand over their hard-earned dough on the basis of what they’ve read about you online? Seems like a big ask, doesn’t it? Obviously, anything you can do to make that leap of faith that little bit more manageable is a bonus. No amount of brand photos (no matter how amazing they are) can ever compensate for a lack of video. Only video can give potential customers that holistic impression of what you are really like: your voice, accent, mannerisms, way of speaking – all the things that make you you! 3. You can skyrocket your visibility Me neither (well, not until I was researching this blog post). But it does confirm my growing gut feeling that a tourism business without a video strategy needs to rethink, and fast. So how come the vast majority of tourism websites I visit have loads of great photos, but no videos? Common video creation blockers Last year, I went on a pretty major CPD drive. And one of the courses I took was a video creation course for educators. It was an amazing course, with a brilliant facilitator and a supportive cohort of fellow-students. I came away feeling inspired, and totally ready to start implementing all I had learned. So what went wrong? Well, lots of niggling little doubts started to creep in, namely: I know I’m not alone in experiencing these particular doubts. But they can be very persistent, can’t they? So persistent, in fact, that a friendly push might be needed from an expert video coach. Luckily, I’ve got one lined up for you! Ashley Griffiths is a confidence on video coach who supports his clients to put their personality and passion front and centre of their marketing. I know he’s going to have so many great tips and insights to share, so I’m chuffed to bits that he’ll be joining me on Tour Pro Talks next Wednesday, over on LinkedIn. Hope you can join us!

Women conducting keyword research for her tourism blog
Blogging, Copywriting, Visibility

10 places to find blogging inspiration

So, you’ve decided to blog about your tourism business. Congratulations! It’s going to be fun – and, if you’re committed, it will pay dividends. There’s just one tiny issue. What on earth are you going to blog about? You’ve maybe got an idea for your first couple of posts – but what then? Fear not, I have good news for you. Posting inspiration is all around! And I’m here to show you 10 places where your next great blog post idea might be lurking… 1. Your own brain The process I am about to describe may sound a little retro. Stick with me, ok? Yes, I know there are loads of online places you can go for inspiration (we’ll be covering these in a moment!) but nothing beats sitting down with a big (I’m talking A2) piece of paper, some coloured sharpies and just letting your mind generate as many ideas as possible. Some of these ideas will not be worth pursuing, others will be pure gold. And keep a pen and notebook beside your bed. How many times have I woken up in the small hours with a brilliant idea, thinking ‘my next post is in the bag!’ only to wake up the next morning to find it has disappeared? (Answer: a lot). Good ideas are flighty little critters – don’t let them slip away. 2. Your DMs Think of your DMs as a repository for FAQS. Then mine these DMS for potential blog posts. For example, visitors to Shetland (where I live) might ask questions like: Any one of these questions could be the basis of a great blog post. And it’s not just questions you’ll find in your DMS. You’ll also find feedback (both positive and negative) which could spark inspiration. For example, what do your customers particularly like about your tours? What particular tour highlights do they mention, and how could you blog about them? 3. My free resource My free resource (available here) catchily titled 30 social media post ideas for tour guides and tour operators can also be a great leaping-off point for the beginner blogger. Behold – here are just three of its suggestions for social media posts: Just writing these ideas down is getting my creative juices flowing! Download my freebie (if you haven’t already) and get writing. Or filming. Or podcasting. (Remember, blogs don’t have to be written.) 4. Your own social media posts Linking on from my previous point, let’s talk about repurposing. Not every blog post you write for your tourism business needs to be a brand new idea (if you take this approach, you’re going to reach blogger burnout fairly quickly!). Scan your social media posts for posts that could be developed into blog posts (bonus points if you choose ones that have got good engagement – this means they’re likely to appeal to your customers). Then expand upon them. For example: Don’t worry about being repetitive. Bear in mind that a tiny percentage of your followers will have seen your original social media post, and even if they have, they’ve probably forgotten it by now. 5. Other tour bloggers’ work Other people’s blogs are always a great source of inspiration. It’s not going to hurt a tour guide on the other side of the world (or even the country) if you copy the style and format of one of their blog posts, is it? For example, if you’re a tour guide in Paris reading a blog post on ‘5 family-friendly days-out in New York’ why not do the same for your city? Here’s a blog post I wrote, where I interviewed a local birder about Shetland’s top ten summer birds and their dialect names. Could you write a similar post about your local wildlife? 6. Outside of tourism Once you’ve got into the habit of blogging, you’ll find ideas everywhere you go. Sometimes we get so immersed in our little tourism bubble, that we forget to look further afield. Next time you’re checking out a blog on one of your other interests (come on, I’m sure you have at least one!) stay alert to format, style and content. Whether it’s a blog on miniature modelling, health and wellness or DIY, you’re likely to find content ideas you can adapt for your own tourism blog. 7. Your own backyard Okay – you may need to go slightly further than this. But get up, go for a walk. See your destination with fresh eyes. If you were visiting for the first time, what would you want to know? Remember – people love to feel they are discovering a city’s secrets. Are there any off-the-beaten-track places you could share? A retro clothes shop? A community garden? A cake fridge?* *In Shetland, cake fridges are a thing! Imagine being out for a walk in the middle of nowhere and stumbling across a box full of homemade goodies! 8. Google I’ll be covering SEO tips later on in this blogging mini-series, as this is vital stuff to know when you’re blogging. Writing content that answers frequently asked questions is one easy way of making sure your content gets read – and it’s also a valuable source of posting inspiration. In the meantime, playing around with Google Search can be a great way of finding out the topics that people have been searching for. And if people have been searching for these topics, you can bet they’re going to want to read about them. This article is a handy step-by-step guide to help you generate blog ideas on Google. 9. Your customers Why not ask your customers directly what they’d like you to blog about? Social media polls are a great way of doing this. Your customers will feel you care, and you’ll get some great content ideas! Win win. 10. Your life Hope you haven’t thrown away the sharpies and paper we were using in number 1. You’ll need them for this bit. Although last on the list, this item is

Genevieve White writing some ideas for her blog about travel and tourism copywriting.
Copywriting, Visibility

Why blog for your tourism business?

Is blogging for you? (Spoiler alert – it probably is!) Imagine you’re researching a family holiday in Budapest, Hungary and you want to take a tour of the city. You narrow your search down to two tour companies. Both are similar in terms of the experiences they offer, their pricing, and the quality of their websites. But there is one significant difference. The first tour company you come across has a static website with tour descriptions, itineraries and reviews. The second has these things too, but in addition publishes regular blog posts sharing hidden parts of Budapest, the best places to find Hungarian gulyás, top souvenir suggestions etc. Reading these blog posts, you get a strong sense of the tour company’s personality, values and the kind of experience you can expect. Now, which of the two tour operators are you going to choose? Assuming the blog content is of high quality, I’d bet good money on you opting for the second tour company. You see, blogging really can make the difference between winning, or losing, a sale. If you’re not already blogging for your tourism business, then I’d strongly suggest you start! If you’re not convinced, these statistics might change your mind. Still on the fence? Well, here’s something else to add to the mix. If you want your tourism business to be more visible (and who doesn’t want to be seen?) blogging is great for SEO. We all know that Google loves fresh content. And each time you publish a blog post there are lots of little tweaks you can make to push your content higher up these rankings (I’ll go into this in a later post so stay tuned.) And, last but not least, blogging can be a lot of fun! Blog posts can be a great place to share stories from your tours, show your personality and hone your writing skills. Getting started on your blog Okay, let’s say I’ve convinced about the value of blogging. But where to start? It’s probably a good idea to start thinking about your goals. Next week, I’ll post about where to find blogging inspiration and I’ll discuss the importance of planning ahead. In the meantime, think about the questions above. Once you’ve worked through them, you’ll be one step nearer to smashing your blogging goals. If you need additional help in getting started, you might benefit from a 1-1 coaching session with me. Find out more about how I can help you.

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